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Client Specialist

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Hire Client Specialists

at a fraction of the cost

Skilled talent from the Philippines can boost results and reduce overhead.
Avg. US Salary
USD $4,400
/mo
$52,800 yearly
Philippines Salary
USD $1,200
/mo
$14,000 yearly
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Avg. Australian Salary
AUD $6,250
/mo
$75,000 yearly

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Hire Client Specialists

in the Philippines

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Category
1 Hire in the US
USD $4,400
1 Hire in the Philippines
USD $1,200

Client Specialist

Job Description

Tasks
  • Serve as the main point of contact for clients, addressing inquiries and resolving any issues that arise.
  • Foster positive relationships by understanding client needs and proactively providing support.
  • Respond to client emails, phone calls, and messages in a timely and professional manner.
  • Coordinate with internal teams to resolve client concerns and provide accurate information.
  • Track and document client interactions, feedback, and concerns to support continual improvement.
  • Identify opportunities to improve the client experience and suggest enhancements to the team.
  • Assist clients with account updates, billing inquiries, and service adjustments as needed.
  • Conduct regular follow-up with clients to ensure satisfaction and build long-term relationships.
Skill and Experience
  • Proven experience as a Client Relations Specialist, Account Manager, or in a similar customer-facing role.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple client interactions.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and basic Microsoft Office skills.
  • Problem-solving mindset with a high level of professionalism and patience in client interactions.
  • Ability to work independently in a remote environment and manage time effectively.
  • Bachelor’s degree in Business, Communications, or a related field is preferred.
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