Call Center Agent

Scale your business without the extra costs-hire skilled remote talent at a fraction of the cost.

Hire Call Center Agents

Skilled talent from the Philippines can boost results and reduce overhead.

/mo

$42,000 yearly

/mo

$12,000 yearly

/mo

$62,400 yearly

Answer incoming customer calls, providing accurate and prompt assistance with inquiries and issues.
Guide customers through troubleshooting steps to resolve product or service-related problems.
Document customer interactions in the CRM system, maintaining detailed records for reference and follow-up.
Identify and escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Stay updated on product knowledge and company policies to provide consistent and helpful information.
Meet performance metrics, such as call resolution time and customer satisfaction scores.

Proven experience as a Call Center Agent, Customer Service Representative, or in a similar role.
Strong verbal communication skills and a professional, patient demeanor.
Proficiency with CRM software and basic computer skills for documentation.
Excellent problem-solving abilities and a customer-centric approach.
Ability to work independently and manage time effectively in a remote environment.
High school diploma or equivalent; additional training or certification in customer service is a plus.

Let's Get Started

Talk with a Hiring Expert and scale your team stress-free with outstanding remote talent — for up to 80% less.